How to manage the human side of change?

How do you motivate the lab to implement a new quality system? How do you manage the human side of this process of change?

Implementing a quality system in a laboratory is not just about writing procedures and getting your document system right.
Very often the biggest challenge lies in convincing your laboratory staff that this new quality management system has a real added value and in motivating them to actually change their behaviours.
In this workshop we want to provide you with some overall insights on the 'human, behavioural' side of change and we will present you some techniques to manage this part of the change process.
We will use case studies and role play to help you to apply these insights and techniques on real life situations.

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