Event - Workshop - Towards accreditation: Managing the human side of change (WP1.8)

What

This new topic in a series of workshops related to quality management will tackle the human side of change. How do you motivate the laboratory to implement a new quality system? How do you manage the human side of this process of change?

WHAT?
Implementing a quality system in a laboratory is not just about writing procedures and getting your document system right.
Very often the biggest challenge lies in convincing your laboratory staff that this new quality management system has a real added value and in motivating them to actually change their behaviours.
In this workshop we want to provide you with some overall insights on the ‘human, behavioural' side of change and we will present you some techniques to manage this part of the change process.
We will use case studies and role play to help you to apply these insights and techniques on real life situations.

FOR WHO?
The participants of this workshop will include quality managers, lab directors and everybody who is responsible for driving the quality management system in his/her lab and who needs to get the buy-inn of others.
As the number of participants is limited to 20, we can only accept maximum two people of the same laboratory.
The workshops are in English.

WORKSHOP REGISTRATION
We are sorry but the maximum number of participants is reached.

WORKSHOP COSTS
Registration fee:
400 euros per person, 500 euros per person for industrial partners.
The fee covers two nights of accommodation at Novotel Nice Centre, documentation, restaurant dinner together on Thursday evening, plus two lunches and morning and afternoon refreshments.
Travel costs and additional nights are at the expense of your laboratory.

CANCELLATION POLICY
For cancellation within four weeks of the workshop, 50% of the registration fee is due to cover our costs.
For cancellation within two weeks or no-show, registration will be billed in full. There is no penalty if you send someone else in your place.

PRELIMINARY AGENDA
Thursday February 7, 2008
08.30h-09.00h Registration desk open
09.00h-09.15h Welcome/introduction/agenda
09.15h-09.40h The human side of Change: Quotes discussion
09.40h-10.00h Individual Reflection: Formulating best practices and case studies
10.00h-10.45h Interactive presentation alternated with short case exercises: the human side of change - general principles
10.45h-11.00h Break
11.00h-12.30h Interactive presentation alternated with short case exercises: The psychology of change, different approaches towards change, stakeholder management
12.30h-13.30h Lunch
13.30h-15.30h Interactive presentation alternated with short case exercises: Managing resistance to change
15.30h-15.50h Break
15.50h-17.15h Best practice sharing
20.00h - ... Dinner with the whole group

Friday February 8, 2008
08.30h-09.00h Interactive presentation:‘How to communicate persuasively in times of change? ‘How to build a case for change?'
09.00h-10.40h Role play
10.40h-11.00h Break
11.00h-11.40h Case work: Applying principles of change management to the own case
11.40h-12.30h Case work: Sharing key learnings
12.30h-13.00h Final discussion and wrap up
13.00h-14.00h Lunch