Event - WORKSHOP - Towards accreditation: Managing the human side of change (WP1.8)

What

This workshop will tackle the human side of change. How do you motivate the lab to implement a new quality system? How do you manage the human side of this process of change?

Implementing a quality system in a laboratory is not just about writing procedures and getting your document system right.
Very often the biggest challenge lies in convincing your laboratory staff that this new quality management system has a real added value and in motivating them to actually change their behaviours.
In this workshop we want to provide you with some overall insights on the ‘human, behavioural' side of change and we will present you some techniques to manage this part of the change process.
We will use case studies and role play to help you to apply these insights and techniques on real life situations.

For who?

The target audience of this workshop are quality managers, lab directors and everybody who is responsible for driving the quality management system in his/her lab and who needs to get the buy-inn of others.

The workshops are in English, but when enough participants with the same mother tongue, small group work is allowed in the own language.

The number of participants is limited to 20.

Registration

Registration fee for this workshop is 475 euro per person
Registration fee for industrial partners is 575 euro per person

Registration fee + ISO 15189 standard in pdf is 600 euro per person
Registration fee + ISO 15189 standard in pdf is 700 euro per person for industrial partners

The registration fee covers documentation, dinner on Monday evening, plus two lunches and morning and afternoon refreshments.
Travel and hotel are at the expense of your laboratory.

Registration closes April 2, 2010 (but note that the number of places are limited).
Follow this link to have access to the registration form.

Accommodation

Registration fee does not include hotel accommodation. Participants should arrange their own accommodation. Due to the fact that hotel rooms are limited, early reservation is highly recommended.

The following website gives a good overview of hotels in Leuven: www.leuven.be

Cancellation policy

For cancellation within 6 weeks of the workshop, 50% of the registration fee is due to cover our costs.
For cancellation within 3 weeks or no-show, registration will be billed in full.

If you are unable to attend you may nominate a replacement participant and transfer the registration any time before the first day of the course.

EuroGentest reserves the right to cancel courses should insufficient registrations be received.
In that case, you will be informed 8 weeks before the workshop and the full registration fee will be refunded.

EuroGentest can not be held responsible for any additional financial loss incurred as a result of cancellation.
Thank you for your understanding.