Workshop - Towards accreditation: Managing the human side of change (WP1.8)

WHAT?
Implementing a quality system in a laboratory is not just about writing procedures and getting your document system right.
Very often the biggest challenge lies in convincing your laboratory staff that this new quality management system has a real added value and in motivating them to actually change their behaviours.
In this workshop we want to provide you with some overall insights on the ‘human, behavioural' side of change and we will present you some techniques to manage this part of the change process.
We will use case studies and role play to help you to apply these insights and techniques on real life situations.

FOR WHO?
The participants of this workshop will include quality managers, lab directors and everybody who is responsible for driving the quality management system in his/her lab and who needs to get the buy-inn of others.
The number of participants is limited to 20.
The workshops are in English.

REGISTRATION
The registration fee for this workshop is 400 euros per person (500 euros for industrial partners).
The fee covers documentation, restaurant dinner together on Friday evening, plus two lunches and morning and afternoon refreshments.
Travel and hotel are at the expense of your laboratory.
Registration closes May 16, 2008 (but note that the number of places are limited).
Follow the link below to have access to the registration form.
Once we received the registration form, an invoice will be issued to you.

CANCELLATION POLICY
For cancellation within 6 weeks of the workshop, 50% of the registration fee is due to cover our costs.
For cancellation within 3 weeks or no-show, registration will be billed in full. There is no penalty if you send someone else in your place.

ACCOMMODATION
Registration fee does not include hotel accommodation. Participants should arrange their own accommodation.
The website of the ESHG has a good document with hotels in Barcelona.

PRELIMINARY AGENDA

last updated 08/05/2008

Friday May 30, 2008
08.30h-09.00h Registration desk open and welcome coffee
09.00h-09.15h Welcome/introduction/agenda
09.15h-09.40h The human side of Change: Quotes discussion
09.40h-10.00h Individual Reflection: Formulating best practices and case studies
10.00h-10.45h Interactive presentation alternated with short case exercises: The human side of change - general principles
10.45h-11.00h Break
11.00h-12.30h Best practice sharing - Do's and Dont's concerning change management
12.30h-13.30h Lunch
13.30h-15.15h Interactive presentation alternated with short case exercises: Different approaches towards change, stakeholder management
15.15h-15.30h Break
15.30h-17.30h Interactive presentation alternated with short excercises: Managing resistance to change
20.30h Dinner with the whole group at El Tunel del Port

Saturday May 31, 2008
08.30h-09.00h Interactive presentation:‘How to communicate persuasively in times of change? ‘How to build a case for change?'
09.00h-10.40h Role play
10.40h-11.00h Break
11.00h-11.40h Case work: Applying principles of change management to the own case
11.40h-12.30h Case work: Sharing key learnings
12.30h-13.00h Final discussion and wrap up
13.00h-14.00h Lunch